Frequently Asked Questions

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RampedUp will build certain aspects of a list that may require a queue. Additionally, a validation process for email addresses may take some time as well.  Please allow for 24 hours per list. 

RampedUp will validate email addresses in ream-time to ensure you are getting the most accurate data. If the recipient email address is not populated, then it failed validation and you will not be decremented a credit.  

Yes – you can access our API documentation through our Developer’s Portal here. 

Contact credits are decremented from your account after downloading them into a CSV file or importing them into Salesforce.com.  Customers cannot exceed their contact credit allocation and must contact RampedUp for additional credits.

RampedUp uses data from publicly available sources including career sites, social media, corporate websites, and press releases.  We provide source information for our records.

As a data controller, opt-in consent cannot be transferred to our customers (processors.)  We do not provide the consent of these individuals to receive any solicitation and any communication to these individuals is done so at your own risk.  Please abide by the laws governing the individuals you are soliciting. 

We make the option to be removed from our database easy: https://basic.rampedup.io/app/donotsell   Once we confirm the individual wants to be removed, we first remove the person from our database and notify via email all the customers that have downloaded the record of their obligation to remove the individual from their database.

This field in Data Appending will identify if the contact still works at the location you have for the email address. The process is simple, we verify that the most recent company or email address is the same as the one you submitted into our system for validation. 

• Valid – These have been confirmed as safe to send from the recipient or we have signals from our exhaust exchange that show us the email is good. 
• Invalid – These have been confirmed as bad from the recipient or the email exhaust exchange and will most likely not reach the recipient. 
• Catch-All – A catch-all mail server is configured to accept all emails sent to the domain, regardless of whether or not the specified recipient email address is valid. 
• Unknown – These are email addresses where the recipient’s server did not give us a status for SMTP negotiation. 
• Personal - The email address isn't associated with a company but is used for personal reasons. Popular personal domains are G-Mail and Yahoo. 
• Role Based - These are professional email addresses, but not associated with a specific person. An example would be Sales or Contact before the email domain.
• Deterministic - This is a Catch All email address that we have seen on a public website and more likely to deliver. 

No – we do not add our customers data in our database.  All of our data is linked back to the web source.

We recommend a 24 hour turn around time or 1 second per contact record.  

Yes - our How To Videos can be found here.